Subprocessors
MaterialMotion, Inc. (“we”, “us”) engages the third party data subprocessors listed below to support the delivery of our hosted platform at app.materialmotion.ai. Each data subprocessor processes customer data on our behalf, under a written agreement that requires them to protect that data and to use it only to provide their service to us.
This list covers the MaterialMotion platform — the product our customers log into — any development environments where we test and improve our products, and systems we use to support our customers. For information about data processing related to our website, please see our Privacy Policy.
This page may be referenced by our Data Processing Addendum and other agreements.
1. Current subprocessors
Infrastructure
| Entity | Purpose | Data | Location |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud hosting, storage, compute, database, transactional email delivery, and AI model inference. Covers Amazon SES for transactional email and Amazon Bedrock for model inference — both are AWS services under the same agreement, not separate subprocessors. | All Customer Data, at rest and in transit. | United States |
| Google LLC | Business productivity and document storage, where customer correspondence, support requests, and files are handled. | Contact details and communication content shared with us directly. | United States |
AI and machine learning
| Entity | Purpose | Data | Location |
|---|---|---|---|
| AssemblyAI, Inc. | Speech-to-text transcription and speaker diarization of call recordings. | Call audio recordings and the resulting transcripts. | United States |
| OpenAI, L.L.C. | Large language model analysis of transcribed text to generate summaries, insights, and workflow automation. Accessed by API under a verified business account, with training disabled. | Transcript text and derived text. No audio. | United States |
| Anthropic, PBC | Large language model analysis of transcribed text to generate summaries, insights, and workflow automation. Accessed through Amazon Bedrock, so this processing stays inside our AWS environment and does not train on customer data. | Transcript text and derived text. No audio. | United States |
Operations
| Entity | Purpose | Data | Location |
|---|---|---|---|
| PostHog, Inc. | Product usage analytics, used to understand feature adoption and improve the product. | User activity within the product. No call content. | United States |
Each subprocessor above maintains its own list of the parties it relies on. We do not reproduce those lists here; they are available from each provider.
2. Changes to this list
We will notify customers before adding or replacing subprocessors, in the manner and timing laid out in any contracts and agreements between the customer and MaterialMotion, including our Data Processing Addendums.
When this list changes, we will update the version and revision date shown at the top of this page.
3. Contact
Questions about this list, or requests to be notified of future changes, can be sent to legal@materialmotion.ai.